At Kolo Active, we ensure every piece is carefully checked before dispatch.
Please read our policy carefully before placing an order, as we aim to keep things
fair and transparent for all customers.

Refund Policy
We do not offer refunds on any orders. All purchases are final.

Exchange Eligibility
We only offer exchanges in the case of defective or damaged items.
To be eligible for an exchange:

• You must inform us within 24-48 hours of receiving your order
• Items must be unworn, unwashed, and in original condition
• All tags and original packaging must be intact 
• Proof of purchase (order number) must be provided

Non-Exchangeable Items
Please note the following items are strictly non-exchangeable:

• Sports bras
• All bottoms (leggings, shorts, etc.)

Due to hygiene and product nature, these categories are considered final sale.

How to Request an Exchange
To initiate an exchange, please contact us at info@koloactive.com with:

• Your order number
• A description of the defect or issue
• Clear photos or videos showing the problem

Once your request is reviewed and approved, we will guide you through the
exchange process.

Important Notes

• Exchange requests made after 3 days of delivery will not be accepted.
• Items that show signs of wear, washing, or damage caused after delivery will
  not be eligible.
• We reserve the right to reject any item that does not meet the above
  conditions