How will I receive my order confirmation?
Once your order is placed, you will receive a confirmation via email.
What if I receive a damaged or defective item?
At KOLOACTIVE, we ensure all products go through quality checks before
dispatch. However, if you receive a damaged or defective item, please inspect
your order upon delivery and contact us within 24–48 hours with your order
details and clear images. We’ll make sure to resolve the issue as quickly as
possible.
Do you offer returns or exchanges?
If your item arrives damaged or defective, please reach out to us
at info@koloactive.com within 24-48 hours with your order number, a short
explanation of the issue, and clear photos or videos showing the defect.
Once we review and confirm the issue, we’ll arrange an exchange for the same
item. Please note that we do not offer refunds or store credit.
Can I cancel my order?
Orders can only be canceled before they are dispatched. Once dispatched,
cancellations are not possible.
How do I choose the correct size?
We recommend checking our size guide before placing your order. If you’re
unsure, feel free to contact us for assistance at info@koloactive.com.
Where do you deliver?
We currently deliver nationwide across Pakistan.
Do you offer full refunds?
We don’t offer refunds on any purchases. Each order is carefully processed and
considered final once placed.
What payment methods do you accept?
We currently accept Cash on Delivery (COD) and online payments (bank
transfers).
Couldn’t find your answer?
If you still have questions, feel free to reach out to us at:
info@koloactive.com